CACHATTO Smart Support

E-Jan provides our CACHATTO users with Smart Support; a system which performs CACHATTO Server log acquisition or enables  setting modifications in instances of a system trouble.

Since  Smart Support, as well as CACHATTO user login only needs to access to CACHATTO Access Point, this system does not require direct access to CACHATTO Server nor to any other connected servers.


Figure 1.1 Smart Support Diagram



Image 1.1 Smart Support Permission (Administrator Page)


* You can enable or disable Smart Support permission in CACHATTO admin page.

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