FAQ: How can I use Face ID with CACHATTO on iPhone X?

Face ID, the authentication method introduced on iPhone X is compatible with CACHATTO’s login and app lock features.

To enable Face ID, ensure that Fingerprint Authentication (Touch ID) is permitted in the ‘MDM Policy page’ of the admin page.

The fingerprint and Face ID authentication can be enabled/disabled for both App lock and CACHATTO login.


iPhones with Face ID enabled will regard Fingerprint Authentication as synonymous with Face ID. Therefore, the CACHATTO function for Fingerprint Authentication is applied to the Face ID function. (Note: This designation in CACHATTO may be changed in future releases.)

With Fingerprint Authentication enabled, the user will have the option of using their phone’s Face ID to unlock CACHATTO’s app lock and/or login to CACHATTO.

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